Return and Refund Policy
Return and Refund Policy for ExcelInSafety Store (Digital Goods)
1. Returns and Refunds
Thank you for choosing ExcelInSafety Store for your digital goods purchase. We strive to ensure your satisfaction with our products. As digital goods are non-tangible and irrevocable, we have outlined our policy below:
2. Refund Eligibility
We offer refunds under the following circumstances:
Technical Issues: If you experience technical issues preventing you from accessing or downloading the digital goods, and these issues cannot be resolved by our support team within a reasonable timeframe.
Duplicate Purchase: In case of accidental duplicate purchases of the same digital product.
3. Non-Refundable Circumstances
We do not provide refunds for the following:
Change of Mind: We do not offer refunds for purchases made in error or for changes of mind. Please ensure the accuracy of your order before completing the purchase.
Compatibility Issues: It is the customer's responsibility to ensure that their device and software are compatible with our digital goods. Refunds will not be issued for compatibility issues.
4. Refund Process
To initiate a refund, please contact our customer support team at support@excelinsafety.com within [insert number of days] days of your purchase. Provide your order details and a detailed explanation of the issue.
Upon approval of your refund request, we will process the refund to the original payment method within [insert number of days].
5. Technical Support
If you encounter any technical issues or have questions about accessing your digital goods, please contact our support team at support@excelinsafety.net. We are here to assist you.
6. Changes to the Policy
We reserve the right to update or change our refund policy at any time. Changes will be effective immediately and will be communicated through our website.
Contact Information:
If you have any questions or concerns about our return and refund policy, please contact us at support@excelinsafety.com.
This policy is effective as of 24/11/2023.
